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Below you will find what some of our customers are saying about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"Not everyone is up to date with what is on the web site.
Sales was very helpful and considerate; was impressed that the salesman who offered and did follow me home as I drove my bike off the lot.
Service and parts department very knowledgeable and helpful. Exceeded expectations.
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| By: Anonymous Cedar Park,TX |
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"I have been a Harley man all my life, and was going out to buy another one last November 2008, untill I stepped into your shop. I was so impressed with what I saw, I walked out with a 2009 Vegas 8 Ball. Now it has been nearly a year, and I am very pleased with my purchase as the day I bought it. Thousands of miles through all types of weather, and absolutly zero problems with my bike. I haven't even had to tighten anything up...unlike the Harleys I've owned in the past. These ARE the best bikes on the road today! Plus the service and sales people are top of the line. Napalm Is aces all the way!!!!"
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| By: David Leander,TX |
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"Thank you to everyone at Napalm. I appriciate all the help I recieved. I broke a drive belt on the way way to Austin, on a Friday. We pulled up into the parking lot a little after 4:30 in the afternoon and the service manager was on his way out. He was called over to look at my bike and we discussed what needed to be done. What impressed me the most is the customer service and hospitality given. Napalm had me back on the road before noon on saturday. Thanks Again, when it is time for a new bike, I will be calling and I will tell all my friends. "
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| By: Johnny R. Amarillo,TX |
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"I'd like to thank Andre, Todd, Richard, and Carl for sharing with me their vast knowledge of, and experience with motorcycles. I was looking at a short list of bikes, two of which, were sitting on the Napalm showroom floor. The other three were at competitor-branded dealerships.
As I kept frequenting the dealerships, I took note of how the guys at Napalm stood out; as they demonstrated a greater level of patience and interest in making sure the next bike I get would be the best overall choice. These guys were able to offer their personal experiences with motorcycles as an input--and as good advice--then allowed me to determine for myself the bike which I found "right" for me. While letting the bike sell itself. Thanks guys for the new Vegas 8-Ball!"
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| By: Tim Round Rock,TX |
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"I would like to thank you and also the rest of the Napalm crew for my recent experience purchasing a new vehicle, the first for me. (Insert virgin joke of your choice here.) What I had pre-supposed to be a stressful occasion turned out to be a walk in the park.
Your whole staff performed in a knowledgeable, courteous manner and treated me with the respect that I have always displayed to my own customers when I was self-employed. Such treatment resulted in plenty of business for me and a great reduction in my advertising budget, I would assume the same would apply to Napalm Motorsports.
The assistance I received in loading the Enfield into my truck also went beyond what I had expected. Thanks, guys!
The Enfield is quite operational and charming to the eye.
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| By: John Austin,TX |
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"Chico is the MAN!! I was waiting at the parts counter for my bike when this gentleman walked in asking about oil. He said he had just inherited some new Yamaha on road/off road thing. All the guys just looked confused and scratched theirs heads when the guy said the model. Chico just knew off the top of his head what it was, what made it diffrent from regular scooters, and what kind of oil it needed. He even took the time to explained the difference in the oils to gentleman. Talk about having a knowledgeable staff that is customer service driven!! The guys at Napalm are definitely top notch!!"
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| By: Casey Austin,TX |
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"These are the friendliest people you will ever meet. There are no pressured sales, the bikes do ALL the talking, and this comes from a devoted Harley man. You just can't beat this place!!!! The only thing I didn't get was the little red head, she is a jewel!"
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| By: David Austin,TX |
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"I have always been a devoted Harley man, but after seeing these bikes, I have been converted. The sales people were excellent, without any hard sales whatsoever. Come to find out, I know Paul from the service dept. and we go way back. He is one of the BEST you can find! Also, Courtney, the redhead in care of accessories is one great girl. She is not only friendly, but she is REAL! These are truly some fine people to do business with. I will recommend these people and this bike to anyone wanting a quality bike that outsurpasses the Harley any day!"
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| By: David Austin,TX |
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"Can't find a better bunch than at Napalm! Called up needing a replacement for daughter's stolen scooter. Napalm had one in stock (turns out to be much better quality than web ordered unit) Closing deal over phone with Brent was pleasant and professional. Drove up to Austin same day to pick up. When I arrived scooter was ready to go as promised. All seemed like a perfect day, except as I got in my van, it did not start. The Napalm service gurus (Nick and Chico) came out and diagnosed a broken starter. It was closing time and I was stranded. Incredible as it may sound, Nick and Chico offered to stay after hours and replaced the starter. Talking about customer focus and going beyond the call of duty! Thanks guys! "
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| By: Luc Katy,,TX |
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" Just a note of appreciation for your parts man Robby. He and I only interact once every 18 months or so but he's really taken care of my needs. I've never had someone at a counter offer consistantly to "touch and confirm" a part I needed. That step and a personal greeting is outstanding. You have a good man.
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| By: R. Round Rock,TX |
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"Brent: Thanks for the speedy reply. Here is what is funny.
I found you guys because my ex-brother-in-law used to bring his Victory (that he bought somewhere else) in to be fixed even though he lives in Pflugerville and the shop he bought the bike from is closer to his house. I called you back in August and in a matter of hours you had me
approved for financing on an Enfield, even though I was (I
am not any more) still trying to decide on a bike.
I called and emailed 10 Suzuki dealears (the other bike I
was interested in is a S40 Boulevard, guess I have a thing for singles) and NOT ONE of the Suzuki dealers could get me one, but they could finance a bike that is three times as big and twice as much in MINUTES if I wanted to come in....
Customer service means a lot to me. Besides fulfilling the
childhood dream of having an Enfield. In 1980 my first bike was a Triumph 440...wish I would have kept it...I plan on getting a military ES as long as nothing goes wrong between now and March...
Any way, thanks again for all your time. You guys really go the extra mile, even when I haven't bought a bike yet.
Jim
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| By: James ,TX |
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"I appreciate the fact that regardless that I ride a Harley, the folks at Napalm have taken care of me and my bike several times from inspection to a new rear tire.All the staff are awsome and I will continue to do business with them for a long time to come. Thanks guys and keep up the good work."
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| By: Tom Austin,TX |
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"I wish I knew about Napalm before I bought my Vegas 8 Ball from another shop in Waco...I have had all my service and bought all my accessories from y'all! Thanks go out to Rob for the customer service and for digging around and finding a passenger backrest and pillion for me while y'all are in the process of renovating. Huah!!! "
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| By: Ray Temple,TX |
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"Extra-Ordinary Service
I went to a several dealerships before finding this jewel. I purchased a Hyosung 250R from Brent. My experience there was absolutely amazing. The staff was friendly, caring, and laid-back. I got huge smiles and hellos from 7 or 8 different people. The standing G.M. went out of his way to accommodate me on a few things. Brent was honest and just a cool guy to work with. Courtney spent a LOT of time looking over helmets with me and finding the perfect fit.
I'm used to buying Mercedes and Porsches where the entire staff is trained in providing nothing less than stellar service, but Napalm tops them both. I would venture to say, however unlikely, if I were to dislike Hyosungs, I may still be tempted to go back to Napalm due to the truly spectacular service they provide. "
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| By: Ronny Austin,TX |
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"Napalm Motorsports Rocks my face off!!!!!!!!!!!!!!!"
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| By: Christopher Round Rock,TX |
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"I purchased a Victory Low from Jeff last week. I was very impressed with efforts Jeff went to make my buying experience a good one. He took his private time off to follow me to my house for delivery when I had no other way to transport my new bike. I will recommend your dealership to my friends."
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| By: Ron Austin,TX |
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"I would like to say thanks to Jim Anderson and his crew. They were great! I bought the Enfield "Bullit" Military. Man that bike is a pleasure to ride - plus it turns heads! Jim, thanks for working with me on the finacing, I didn't mean to be a headache! I will be sending people your way. Thanks, David K.
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| By: David Kempner,TX |
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"I would like to make sure Courtney gets recognized as the accessory manager because since I have bought my two bikes she has been very helpfull and cheerful when we come in to purchase accessories. She's always helpful and always has the time to help any customer, even if she's busy. She definitely deserves the 5 stars because customer service is everything, especially after you already made the bike purchase. Jim, the manager, is always making sure we're taken care of when we walk in. Thank you guys!"
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| By: Daniel Leander,TX |
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"We came in last sat. morning and looked found one we liked and did app but decided we still needed to look around before making our decision. Well long story short the looking around was a waste of time and frustrating, 2 of the other dealerships wouldn't even come up and talk to us and the other one we almost bought at but they started showing the bike we were trying to buy to somebody else and even were taking another app on it while we were still waiting. Needless to say we walked and came back to Napalm and bought a 2008 Victory Vegas. I very glad we did.
I didn't rate the service, parts or accessories yet because we haven't gotten them yet but we did meet all of the parts & service people and they seem top rate."
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| By: Patti Leander,TX |
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"Bought TWO BIKES in one week I love my Victory Vision Street and my wife loved riding so much she wanted her own so we purchased her a GB 250 which is the perfect bike for her shes 5 ft tall and it fits her perfect! Napalm staff awesome. we eagerly are looking of being a part of the Napalm family! RIDE LIKE YOU STOLE IT!"
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| By: Daniel Leander,TX |
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"I just purchased a victory Vision Street . I love it but would like to have better oppertunity to purchase more for my bike with discounts and price breaks.Great bike it runs like a dream!"
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| By: Daniel Leander,TX |
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"Bought a used Honda CB400A 1978, was priced reasonably, took it home but it was leaking gasoline, took it back, fixed promptly and completely. Now operating as expected."
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"Absolutely one of the best buying experiences of my entire life... from first contact with Jim Anderson to test ride with Richard and follow-up information and knowledge of my new Vision ride from Nick. Just an awesome job thanks to all at Napalm and will be sending you all my friends."
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| By: Michael Pflugerville ,TX |
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"I have gone to a lot of Dealers,The guys at Napalm sports
did the best service & sales. Thanks Manley for a good deal
And the service is tops! The techs will do what ever it takes to take care of your Bike..
Sincerely
Ron, Austin."
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| By: Anonymous Austin,TX |
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"I love what yall did with your new parking lot. Thanks for staying late for me even though i didn't buy that night, i will sure come back to yall for sure for my ride. thanks"
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| By: Anonymous cedar park,TX |
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